Service, Support, and Satisfaction

Published September 2005 in Sbusiness magazine, pg. 36-40 Customer and Employee Surveys for S-Business Organizations When it comes to s-business, there is no metric more vital than customer satisfaction. Service and … Read More

What You Don’t Know Can Hurt You [Part 1]

Published September 27, 2004, in CRM ViewPoints magazine Dissatisfied customers are silent company-killers. Dissatisfied customers are a slow, silent killer. They defect one by one, often without making a sound. What’s … Read More