Investing in Greatness: HR Communications

The employee engagement and customer satisfaction literature loves to simplify the topic by giving the impression that creating engagement and loyalty are easy. Just stop doing what your customers don’t … Read More

Fight Your Blind Spots with Feedback!

What’s a blind spot? Technically, the blind spot is where the optic nerve leaves the retina to send signals to your brain. Because there are no sensors for visual information … Read More

Improve Meetings and Stop Wasting Time

Managers and executives often have the sneaking suspicion that they do not spend their time effectively. Instead of focusing on the large, strategic initiatives designed to drive the business forward, … Read More