In his study – called the “Iceberg of Ignorance” – consultant Sidney Yoshida concluded that organizations succeed or fail on what they don’t know. He found: Top management knows only … Read More
The Importance of Tracking Employee Engagement Over Time
You did it! You just completed your first Employee Engagement Survey and you have lots of great insights to use for planning improvements. But don’t forget to answer the most … Read More
Employee Customer Linkages: A Tool for Convincing Your Boss In Two Minutes or Less
The service profit chain describes how employee engagement and customer satisfaction are linked together to improve your business performance. We’ve been writing about that in our blogs for a while. … Read More
What You Can Learn about Employee Engagement from the Super Bowl
When marketers think of the Super Bowl, they usually focus on the advertisements. After all, millions of dollars and months of planning go into making a Super Bowl ad. Brands … Read More
Turning Employee Engagement into Competitive Advantage: The Importance of Measurement
You’ve heard the old saws: What gets measured, gets done. What gets measured, gets managed. What can be measured can be improved. These sayings have been attributed to many individuals … Read More
The New Focus on the Service Profit Chain
In the Infosurv Insider blog about a year ago, we wrote about the Service Profit Chain and how you can benefit: “The new economics of service requires innovative measurement techniques. … Read More
12 Tips for Improving Corporate Culture
Corporate culture and employee engagement go hand-in-hand, paving the path to profitability. The positive effects of a great corporate culture and the corresponding employee engagement can be measured in increasing … Read More
Don’t Be Rude! How One Insult Can Erode Employee Engagement
It seems that insults, bullying, and name-calling are becoming commonplace in American life. Indeed, the annual “Civility in America” survey by Weber Shandwick and Powell Tate found that about two-thirds … Read More
The Profit Power of Corporate Culture
“I came to see, in my time at IBM, that culture isn’t just one aspect of the game, it is the game. In the end, an organization is nothing more … Read More