About Infosurv's Customer Satisfaction Measurement Tools
If you want to get honest, bias-free survey results, a reliable customer satisfaction measurement system must be in place. Infosurv uses a customer satisfaction survey process that features a series of internally-developed "best practices." This unique, proprietary process and its accompanying customer satisfaction measurement system have produced successful results for hundreds of companies.Infosurv's customer satisfaction surveys consistently generate:
- Response rates over 45% above industry averages
- Scientifically valid survey results with a statistical error rate as low as +/- 0.89%
- Survey questions that affect real business metrics
- A cocktail of survey data analysis techniques that are proven to produce exact conclusions and actionable recommendations
- Create satisfaction surveys that are user-friendly and action-oriented
- Develop relevant and meaningful survey questions based on core issues
- Produce efficient indicators
- Help you chose the most appropriate scales for your research, i.e. agreement scale, satisfaction scale or expectations scale
- Prioritize targets
- Identify - and fix - any end-user problems
