Customer Surveys | Customer Service Surveys

Design --> Administration --> Analysis

Customer Survey Administration

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Once the customer survey design phase is complete, Infosurv will consult with you to determine the best security level, incentives, deadlines, and respondent notification method for your particular project. We will help you with every decision along the way, applying our experience and expertise to make the process as easy and stress-free as possible.

We have developed propriety methods to protect the security of your customer survey while still maintaining respondent anonymity when required. Using our unique Personal Access Code (PAC) system, we can virtually guarantee against duplicate or unauthorized responses, while maintaining 100% respondent anonymity when necessary.

Using our unique method, clients are protected against duplicate or unauthorized survey responses. Meanwhile, Infosurv protects customer anonymity by stripping response data of all identifying information, including Personal Access Codes, before passing along survey results to the client.

Over the years, we've identified various techniques to maximize survey response rates and effectiveness. Our proprietary survey methodology includes an introductory memo from the client CEO, carefully worded survey invitations, incentives, timed reminders, and touch-point management to avoid "over surveying."

For online customer surveys, we send a personalized email invitation to each customer with simple directions how to access and complete the survey. Embedded in each survey link may be respondents' unique Personal Access Code (PAC) and/or demographic data. This means that when the respondent clicks on their link to access the survey, we can automatically identify them, validate their responses, and even assign them to a specific demographic subgroup for analysis.

Infosurv offers a number of unique services designed to help our clients achieve the maximum survey response rate possible, including personalized email reminders to uncompleted respondents.

Clients can track the results of their survey in real-time throughout the survey administration period. Our secure real-time, 24/7 reports menu allows clients to login via a secure link and view their current survey response rate, review preliminary results, and even download an updated raw data file.

Our customer survey clients have the ability to access a real-time "red alert" report which highlights survey respondents requiring immediate assistance or follow-up. These reports can be accessed from our real-time report menu or sent in a daily email. Background customer information such as phone number and email address can be included in the "red alert" report upon request.

For more detail regarding these and other unique survey design services and technical features that we offer, please request a free copy of our brochure. The learn more about how customer satisfaction impacts your company's bottom line, please download our white paper Focus on Customer Satisfaction.

Design --> Administration --> Analysis

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