Restaurant Customer Satisfaction Surveys Can Keep Your Customers Coming Back
Keep your customers coming back and recommending your restaurant to others with help from restaurant customer satisfaction surveys.
Restaurant customer satisfaction surveys give you quantitative insight into the opinions and attitudes of your customers. You’ll obtain facts about what they want, what they expect, and if they plan to return to your restaurant again. If results show that your restaurant does not meet your customers’ expectations, you’ll know exactly what areas to target for improvement.
Whether you own a fast-food restaurant, a dine-in establishment, or a chain of restaurants, Infosurv’s restaurant survey measuring customer satisfaction can provide you with valuable data you can use to make better business decisions.
Gauging satisfaction with a restaurant customer survey can tell you about the demographics of your customers as well as give you insight into what they really think about:
- Food quality
- Menu selection
- Menu pricing and value
- Waiting times
- Promptness of service
- Professionalism and friendliness of server(s)
- Server’s knowledge of menu
- Restaurant location
- Overall restaurant experience
By assessing the wants and needs of customers – and then acting upon them – restaurants have continually found that satisfaction surveys encourage:
- Repeat business
- Positive feelings towards the restaurant because they showed that they cared about customer opinions
- Increased recommendations by current customers
- Increased spending within the restaurant
Whether you need a restaurant satisfaction survey designed from scratch exclusively for your customers, or have an existing survey that needs to be administered, Infosurv takes extraordinary measures to ensure validity, reliability and bias reduction. Our goal is to help you compose a highly relevant survey instrument that will yield sound and valid conclusions while achieving the maximum survey response rate possible.