Author: Kyle Burnam

Kyle Burnam is the CEO of Infosurv and the leader of its sister company, Intengo, where he oversees all client research and R&D projects. Having been in the industry since 2005, Kyle brings a wealth of experience to the table and an innovative eye to every project.

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Insider Blog

Companies are starting to recognize the crucial role that employee satisfaction plays in their overall success. As organizations strive to foster a culture of engagement and productivity, one invaluable tool that has emerged is employee engagement surveys. These surveys provide valuable insights into employee sentiments and enable businesses to make informed decisions to enhance the […]

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Insider Blog

A standout among other engagement survey companies, Infosurv is proud to announce the relaunch of its employee engagement survey page, which will serve as a comprehensive guide for business owners everywhere. DENVER, Colorado, August 15, 2023 – Infosurv, a leader in employee feedback solutions, is excited to announce the launch of its newly revamped services […]

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Insider Blog

Employee engagement surveys hold paramount importance in the modern business world, providing a rare glimpse into the collective psyche of an organization’s workforce. These company surveys pave the way for informed decision-making, nurturing a culture that resonates with employees’ aspirations. Initiating an employee engagement survey is only the first step toward cultivating a more motivated […]

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Insider Blog

Did you know 42% of companies don’t conduct customer surveys? If yours happens to be one of them, now is the time to change that. The consumer’s voice is incredibly powerful when it comes to driving growth and enhancing your bottom line. Consequently, enlisting help from a customer survey company can be a sound investment.  […]

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Insider Blog

If you’re keen on learning more about your customers, one of the most effective ways to do so is by hiring a customer survey company. They can develop a set of well-crafted questions that are both open-ended and closed-ended, allowing you to gain key insights into why people choose to invest their hard-earned money in […]

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Insider Blog

As a leading customer experience survey company, Infosurv is proud to announce the unveiling of its newest webpage: a comprehensive guide on customer surveys.  DENVER, Colorado, May 23, 2023 – Infosurv, a leading professional research and survey company, is proud to unveil its latest digital resource for business owners: a comprehensive guide on customer surveys. […]

Categories
Customer Experience, Employee Experience, Insider Blog

Everyone seems to understand the high correlation between employee engagement and customer engagement, but most companies don’t do anything about linking their employee and customer measurement systems. Beth Benjamin, writing in Harvard Business Review, tells the story of Hulu, who discovered that despite customers renewing their service, many did not have a positive experience of […]

Categories
Insider Blog, Methodology

Consumers are flooded with survey requests from each purchase, each online transaction, and each customer service experience. Meanwhile, news about data breaches has raised concerns about data security and privacy. Combined, these two forces result in declining response rates to online surveys. The same forces, in addition to the decline of the landline phone and […]

Categories
Employee Engagement Research, Employee Experience, Insider Blog

When you imagine your Dream Team of employees, what comes to mind? With some slight variations, managers usually dream of a team of employees who basically manage themselves. Who are self-motivated to go above and beyond to meet the company’s objectives? And of course, employees who do this cheerfully, energetically, and consistently, day in and […]