The service profit chain describes how employee engagement and customer satisfaction are linked together to improve your business performance.
We’ve been writing about that in our blogs for a while. Check out these links:
And if words aren’t enough, we’ve also given you a diagram:
But we get it! Sometimes words and pictures aren’t just what you need to convince your boss that this will help your business succeed. After all, we are all reading less, and 60% of people prefer a video to text. Additionally, video is more memorable than text.
So here it is. We created a video that explains why smart businesses need to understand the linkages between employee engagement and customer satisfaction:
And in under two minutes! Your boss is going to love this.
Call us when they greenlight your Employee Engagement/Customer Satisfaction linkage project. We’re ready when you are! 888-262-3186