Contact Us: 888.262.3186  |  sales@infosurv.com  |  Request a Quote

Infosurv

A full-service online market research company Navigation
  • About
    • Contact Us
    • Our Clients
    • Leadership
    • Infosurv Foundation
    • Careers
  • Employee Engagement
    • Employee Engagement Research
    • Employee Satisfaction Surveys
    • Employee Motivation Survey
    • Employee Morale Survey
  • Customer Experience
    • Customer Satisfaction
    • Net Promoter Score (NPS) Research
    • Customer Feedback
    • Customer Service Survey
    • Member Survey
    • Patient Satisfaction Surveys
  • Marketing Insights
    • Awareness, Attitudes, and Usage Research
    • B2B Marketing Research
    • Branding, Positioning, & Naming Research
    • Concept Testing
    • Customer Surveys
    • Customer & Market Profile Research
    • Market Research Surveys
    • Market Segmentation
    • New Product Development
    • Pricing Research
  • Methodologies
    • Conjoint Analysis
    • Discrete Choice Analysis
    • Mobile Data Collection
    • Online Surveys
    • Qualitative Research
    • Questionnaire Design
    • Sampling
    • Telephone Surveys
  • Resources
    • Insider Blog
    • White Papers
    • Marketing Research eBooks
    • Case Studies
    • FAQs
  • About
    • Contact Us
    • Our Clients
    • Leadership
    • Infosurv Foundation
    • Careers
  • Employee Engagement
    • Employee Engagement Research
    • Employee Satisfaction Surveys
    • Employee Motivation Survey
    • Employee Morale Survey
  • Customer Experience
    • Customer Satisfaction
    • Net Promoter Score (NPS) Research
    • Customer Feedback
    • Customer Service Survey
    • Member Survey
    • Patient Satisfaction Surveys
  • Marketing Insights
    • Awareness, Attitudes, and Usage Research
    • B2B Marketing Research
    • Branding, Positioning, & Naming Research
    • Concept Testing
    • Customer Surveys
    • Customer & Market Profile Research
    • Market Research Surveys
    • Market Segmentation
    • New Product Development
    • Pricing Research
  • Methodologies
    • Conjoint Analysis
    • Discrete Choice Analysis
    • Mobile Data Collection
    • Online Surveys
    • Qualitative Research
    • Questionnaire Design
    • Sampling
    • Telephone Surveys
  • Resources
    • Insider Blog
    • White Papers
    • Marketing Research eBooks
    • Case Studies
    • FAQs

Tag Archive

KISS: Key Questions for Customer Satisfaction

customer survey questions

Just as Turner Classic Movies’ program “The Essentials” focuses on iconic films over time, there are also essential questions for measuring customer satisfaction. But we call our essentials KISS: Keep … Read More

Plugging the Hole in the Bucket with Employee Engagement and Customer Satisfaction

I used to work for a Chief Marketing Officer who would talk about the “hole in the bucket.” He was of the opinion that, no matter how wonderful our marketing … Read More

What You Might Be Missing From Measuring Customer Satisfaction?

Many companies make the mistake of measuring customer satisfaction in isolation. However, new research from Washington State University suggests that that employee engagement is directly linked to customer satisfaction, Because … Read More

Infosurv’s 5 Steps for a Great Customer Experience

While cars have evolved over the past decades, not much has evolved when it comes to the actual retail buying process at a dealership. Just last month I was in … Read More

How to Spot the Warning Signs of Customer Dissatisfaction

Achieving customer satisfaction is a pretty low bar these days. Several research studies have shown that customer expectations of service, for many industries, are extremely low, as are their expectations … Read More

Customer Satisfaction is 50% Performance and 50% Communication [e-Book Download]

It’s been said that customer satisfaction is the result of 50% performance and 50% communications. Well, perhaps that’s not the actual percentages in all cases. However, creating truly satisfied customers, … Read More

Increase Business Success by Measuring Customer Satisfaction: Four Key Metrics

customer satisfaction program

“A satisfied customer is the best business strategy of all.” Michael LeBoeuf, American business author and former management professor at the University of New Orleans It’s indisputably better to have … Read More

Have A Project?

Contact Us at (888) 262-3186

Request A Quote
  • About
  • Employee Engagement
  • Customer Feedback
  • Market Insight
  • Our Methodologies
  • Resources
  • Privacy