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  • About
    • Contact Us
    • Our Clients
    • Leadership
    • Infosurv Foundation
    • Careers
  • Employee Engagement
    • Employee Engagement Research
    • Employee Satisfaction Surveys
    • Employee Motivation Survey
    • Employee Morale Survey
  • Customer Experience
    • Customer Satisfaction
    • Net Promoter Score (NPS) Research
    • Customer Feedback
    • Customer Service Survey
    • Member Survey
    • Patient Satisfaction Surveys
  • Marketing Insights
    • Awareness, Attitudes, and Usage Research
    • B2B Marketing Research
    • Branding, Positioning, & Naming Research
    • Concept Testing
    • Customer Surveys
    • Customer & Market Profile Research
    • Market Research Surveys
    • Market Segmentation
    • New Product Development
    • Pricing Research
  • Methodologies
    • Conjoint Analysis
    • Discrete Choice Analysis
    • Mobile Data Collection
    • Online Surveys
    • Qualitative Research
    • Questionnaire Design
    • Sampling
    • Telephone Surveys
  • Resources
    • Insider Blog
    • White Papers
    • Marketing Research eBooks
    • Case Studies
    • FAQs

Tag Archive

KISS: Key Questions for Customer Satisfaction

customer survey questions

Just as Turner Classic Movies’ program “The Essentials” focuses on iconic films over time, there are also essential questions for measuring customer satisfaction. But we call our essentials KISS: Keep … Read More

It Takes Two: Engaged Employees and Satisfied Customers [Infographic]

“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying … Read More

3 Scenarios When the Customer is Not Always Right

“The customer is always right” That was first said in 1908 by César Ritz, the celebrated French hotelier credited with saying ‘Le client n’a jamais tort’, which, strictly translated, is … Read More

Increasing Customer Service in a Digital World [Infographic]

The digital age offers businesses a huge opportunity to stand out from their competitors and gain customer loyalty. Quote: “Smart businesses should come to realize that the customer service bar … Read More

Customer Satisfaction’s Multiplier Effect: Social Media

“It has been said that something as small as the flutter of a butterfly’s wing can ultimately cause a typhoon halfway around the world.” – Chaos Theory Chaos Theory argues … Read More

3 Ways Customer Satisfaction Builds Your Brand

There are many business benefits to having strong customer satisfaction, including lower cost of sales, increased repeat purchase and happier employees. But satisfied customers help you build your brand in … Read More

Show Me the Love: Are Your Employees Engaged In Creating Satisfied Customers?

Recently, research by American Express revealed that receiving great customer service triggers the same reactions in the brand as feeling loved. When 1,620 consumers were tested under laboratory conditions, 63% … Read More

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