I recently visited a country where most of the people working heavily relied on tips as their sole income. Even in the U.S., more than $40 billion is spent on tips … Read More
Customer Satisfaction is 50% Performance and 50% Communication [e-Book Download]
It’s been said that customer satisfaction is the result of 50% performance and 50% communications. Well, perhaps that’s not the actual percentages in all cases. However, creating truly satisfied customers, … Read More
Increasing Customer Service in a Digital World [Infographic]
The digital age offers businesses a huge opportunity to stand out from their competitors and gain customer loyalty. Quote: “Smart businesses should come to realize that the customer service bar … Read More