Customer surveys can help your organization:
- Measure customer satisfaction levels
- Improve customer retention
- Gauge interest in new products and service offerings
- Pinpoint areas for improvement
- Get actionable feedback at an affordable price
Unhappy customers equals lost profits. That is why surveys targeting customers are vital to good business. By obtaining feedback from the actual product or service users, companies can identify and fix problems before customers decide to take their business elsewhere.
Every business wants to retain its customers. But did you know that research has shown that it costs five times more to attract a new customer than it does to retain a current one? With that kind of money at stake, it makes sense to make a low-cost investment in a customer survey.
Leading companies understand the importance of surveying customers. Not only are customer surveys quick and inexpensive to produce, they are also guaranteed to yield invaluable results. Findings from surveys designed for customers can help companies develop customer loyalty and increase long-term profitability.
Customer surveys are essential for any company that is committed to customer retention. By surveying customers, companies can measure:
- Overall satisfaction
- Product-specific satisfaction
- Timeliness of delivery
- Customer service satisfaction
- Returns and exchange process satisfaction
- Interest in new products and services
Whether you need a customer survey designed from scratch, or have an existing survey that needs to be administered, Infosurv takes extraordinary measures to ensure validity, reliability and bias reduction. Our goal is to help you compose a highly relevant survey instrument that will yield sound and valid conclusions while achieving the maximum survey response rate possible.