Everyone seems to understand the high correlation between employee engagement and customer engagement, but most companies don’t do anything about linking their employee and customer measurement systems. Beth Benjamin, writing … Read More
Increase Survey Response Rates with These 14 Tips
Consumers are flooded with survey requests from each purchase, each online transaction, and each customer service experience. Meanwhile, news about data breaches has raised concerns about data security and privacy. … Read More
Looking to Engage Employees? Give Them the Feels
When you imagine your Dream Team of employees, what comes to mind? With some slight variations, managers usually dream of a team of employees who basically manage themselves. Who are … Read More
It’s About The Relationship
The movie Moneyball, starring Brad Pitt and Jonah Hill, documented how a small, struggling professional baseball team used analytics to compete against larger, better-funded teams. That seems to be happening … Read More
Improve Marketing Research by … Being Human?
Big Data. Predictive modeling. Social Media analytics. If you read the marketing research news, you might think that we don’t do surveys anymore. However, while marketing researchers have many qualitative … Read More
How Word of Mouse Replaced Word of Mouth
Think about the last time you tried a new restaurant. It wasn’t that long ago that you heard about it from a friend or family member talking about, or through … Read More
Good News, Bad News in Cost of Christmas
Like many things, it’s going to take a bit more cash to wow your True Love this Christmas. For 35 years, Pittsburgh-based PNC Bank has calculated and issued The PNC … Read More
How Well Do You Know Your Customers? 4 Key Questions
Many research projects are driven by tactical needs: do they like my new product concept, or do they understand the messages in my new ad campaign? However, one of the … Read More
Improve Your Business with Marketing Research
Successful entrepreneurs use market research to keep up with trends, make better business decisions and maintain their company’s competitive edge. Regardless of whether you’re starting or expanding your business, research is vital … Read More