Traditionally, the collection, processing, and production of HR analytics have been a manual (or at best semi-automated) and slow process. Considering the wide range of responsibilities that HR leads, including … Read More
Cutting the Cord: How to Transition a Customer Tracking Study from Phone to an Online Survey
If you’re starting a customer tracking survey today, you’re probably going to go with an online survey methodology. Assuming you have your customers’ email contact information, that is a great, … Read More
So much Data, So Little Insight
Every article you can find about trends in marketing research includes technological advances that yield more and more data: artificial intelligence, automated online surveys, mobile, cloud computing, data analytics, the … Read More
8 HR Trends to Keep Your Employee Research on Point
Many companies conduct employee research for critical reasons: to track the impact of their actions, to see how they are doing, and to identify areas where they need to improve. … Read More
How to Win with Customer Experience: Stats You Must Know
Superior customer experience is being touted as the key competitive advantage for businesses in the future. Some estimate that by the year 2020, customer experience will be more important than … Read More
Some Bot or Somebody? Who’s Taking Your Online Survey
Technology is a wonderful thing, and it can be quite fairly stated that it and people’s nearly ubiquitous access to the internet have completely – and rapidly – transformed survey … Read More
Ten Best Practices for Your Employee Survey
Employee engagement is big business. Companies spend over $700 million annually in employee engagement programs and a lot that is spent on measuring and tracking employee attitudes and behaviors. So, … Read More
Delivering a Great CX: What Does It Take?
Solvvy, the AI and machine learning customer service platform, recently commissioned a survey and produced an infographic titled “The Building Blocks of Customer Experience.” In this infographic, Solvvy shows how … Read More
Build that Wall! The Survey Wall
Have any of these situations ever happened to you? You’re reading an article and are just getting interested when – BAM! – you’re asked to pay to finish the article. … Read More