Lenni Moore is the Director of Operations at Infosurv. She’s always been passionate about fostering strong professional relationships. It’s precisely these relationships that allow her to exceed her clients’ expectations because she knows exactly what they want and then leverages her experience to get it for them.
Attracting and retaining great talent is the name of the game for companies who want marketplace success. Whether you market a product or a service, to businesses or consumers, engaged employees will help you decrease costs, satisfy customers, and innovate faster – all of which lead to greater profitability and market leadership. More and more, […]
Executives understand the need to leverage human capital for maximum reward through superior customer service, productivity, and loyalty. Many companies measure employee satisfaction, and most have now gone beyond satisfaction to engagement. As such, we have focused on our company’s culture – how employees feel, the organizational structure, and leadership. However, companies must manage their […]
Bill Marriott, Sr., is famous for saying (among other memorable quotes) “Take care of your employees, they’ll take care of your guests, and your business will take care of itself.” However, in many companies, HR budgets (excluding compensation and benefits) are but a fraction of marketing budgets. As Bill Marriott told us, the linkage between […]
The latest jobs report from the U.S. Department of Labor (May 2017) reported 5.1 million unfilled jobs in the economy. We added more than 200,000 jobs, and hiring is brisk in technology and hospitality, and will continue to increase. That means the demand for – and the cost of – great talent will increase as […]
As we write this, there are more unfilled jobs in the U.S. than there has been in many years. Especially for employees with highly desirable skills, competition is fierce. (The Department of the Army is considering exempting recruits with technical skills from boot camp!) But even if you aren’t looking for specific skill sets, highly […]
The digital revolution, the rise of social media, and the reality of everyone having a camera and broadcast medium in their smartphone has taken business’s control of their brands. (If you have any question about that, just look at recent news from the airline industry!) What customers see when they experience your brand becomes the […]
Have you ever wondered about the similarity between the words hospitality and hospital? Of course, they have the same root. Searching etymology.com you find both words come from “mid-13c., “shelter for the needy,” from Old French hospital, ospital “hostel, shelter, lodging” (Modern French hôpital), from Late Latin hospitale “guest-house, inn,” and from the Latin adjective […]
If you’ve taken a road trip lately, you probably have noticed those “drivers wanted” signs on the back of nearly every long-haul truck you pass. Attracting and retaining drivers is one of the transportation industry’s most challenging issues. And no wonder – long haul trucking is a tough career. Being away from home, driving two […]
Many of the evolving information and consumption trends disproportionately impact the consumer packaged goods (CPG) industry. CPG companies are constantly facing increasing operational costs, slow-growth, global competition and tech-savvy shoppers. The key to their survival and maintaining sustainable operational costs requires innovative strategies, vision, and grit. However, despite this challenging environment, CPG companies have some […]
