Lenni Moore is the Director of Operations at Infosurv. She’s always been passionate about fostering strong professional relationships. It’s precisely these relationships that allow her to exceed her clients’ expectations because she knows exactly what they want and then leverages her experience to get it for them.
You did it! You just completed your first Employee Engagement Survey and you have lots of great insights to use for planning improvements. But don’t forget to answer the most important question: when are you going to repeat your Employee Engagement Survey? In the truest sense, by conducting your first Employee Engagement Survey, you have […]
The service profit chain describes how employee engagement and customer satisfaction are linked together to improve your business performance. We’ve been writing about that in our blogs for a while. Check out these links: The New Focus on the Service Profit Chain Linking Customers, Employees, and Profit: Implementing Employee Engagement Want to Make More Money? […]
When marketers think of the Super Bowl, they usually focus on the advertisements. After all, millions of dollars and months of planning go into making a Super Bowl ad. Brands vie to get their message across effectively – to memorable and get people talking. While most of the post-Superbowl chatter from the business world will […]
You’ve heard the old saws: What gets measured, gets done. What gets measured, gets managed. What can be measured can be improved. These sayings have been attributed to many individuals (including Tom Peters, Peter Drucker, and others) but they have been around a long time (some say the concept originated with Rheticus in the 15th […]
In the Infosurv Insider blog about a year ago, we wrote about the Service Profit Chain and how you can benefit: “The new economics of service requires innovative measurement techniques. These techniques calibrate the impact of employee satisfaction, loyalty, and productivity on the value of products and services delivered so that managers can build customer […]
Corporate culture and employee engagement go hand-in-hand, paving the path to profitability. The positive effects of a great corporate culture and the corresponding employee engagement can be measured in increasing productivity, reducing attrition, and improving customer satisfaction. Additionally, there may be other benefits that are harder to quantify: better communication, more efficient operations, and increased […]
It seems that insults, bullying, and name-calling are becoming commonplace in American life. Indeed, the annual “Civility in America” survey by Weber Shandwick and Powell Tate found that about two-thirds of respondents believe the U.S. has a major civility problem. They report encountering incivility an average seven times a week, and 38% said they had […]
“I came to see, in my time at IBM, that culture isn’t just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.” – Louis Gerstner, IBM Corporate culture is widely recognized as an important contributor to profitable […]
Without a doubt, polls did a spectacularly poor job of predicting Trump’s success in the Electoral College. And the unreliability of polls is not new. As 538’s Nate Silver said, “As Americans’ modes of communication change, the techniques that produce the most accurate polls seems to be changing as well. In last Tuesday’s presidential election, […]
