Kyle Burnam is the CEO of Infosurv and the leader of its sister company, Intengo, where he oversees all client research and R&D projects. Having been in the industry since 2005, Kyle brings a wealth of experience to the table and an innovative eye to every project.
In the investing community, it’s common knowledge that most professionally managed mutual funds underperform the stock market overall. From an article in the Time magazine blog: Standard & Poor’s released its latest Indices Versus Active Funds Scorecard today, and the headline result is the same one delivered by almost every study of mutual fund […]
I’m a TED Talk junkie. In case you’re not familiar with TED, it’s an annual event composed of 5-15 minute “talks” by some of the world’s leading thinkers. Notable past TED speakers include Bill Clinton, Malcolm Gladwell, Billy Graham, Jeffrey Katzenberg and Bill Gates. I just watched an intriguing TED Talk by Esther Duflo about how we can better address […]
In his ground-breaking book The Wisdom of Crowds, author James Surowiecki cites some pretty compelling evidence that crowds are usually wiser than individuals. Even the smartest individuals amongst us. He gives many examples of when crowds have out-performed experts when it comes to solving problems, fostering innovation, coming to wise decisions and predicting future outcomes. […]
Published September 27, 2004, in CRM ViewPoints magazine Dissatisfied customers are silent company-killers. Dissatisfied customers are a slow, silent killer. They defect one by one, often without making a sound. What’s worse, they often bring other customers or potential customers along with them–slowly, silently, and viciously. There is a way, fortunately, to give voice to this […]